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FAQ

Frequently Asked Questions

  • What is your return policy?
    All sales are final at Djakout Market. We do not accept returns or exchanges. Please review your order carefully before finalizing your purchase. If you receive a damaged or incorrect item, contact our customer service immediately for assistance.
  • How do I initiate a return?
    Contact our support team through the "Contact Us" page, and they will guide you through the process.
  • Where do I find product specifications?
    Products specifications are listed under the "Details" tab on each product page.
  • How do I create an account?
    Click on the "Sign up" button at the top of the page and fill in your details.
  • How do I reset my password?
    Click on "Forgot Password" on the login page, and follow the instuctions sent to your email.
  • Which payment methods are accepted?
    We accept Visa, MasterCard, American Express, Discover, and PayPal. Payments are processed in USD.
  • Can I get a refund?
    Refunds are proceeds within 5-7 or 21 business days depends on your bank after we receive the returned item.
  • What is the estimated shipping time?
    Shipping typically takes 5-10 business days within the continental US. Delivery times may vary based on your location and other factors.
  • Do you offer international shipping?
    We currently ship only within the United States. Shipping times and rates may vary based on your location.
  • How can I track my order?
    Yes, you can track your order. Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this tracking number on the carrier's website to check the status and location of your package. For any issues or further assistance, please contact our customer support.
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